JoCo Hospitality Association Meeting

Mike Collins, president of The Perfect Workday Company, presents "The Experience of a Lifetime: Customer Service In a Time of High Expectations"

Don’t we all deserve The Experience of a Lifetime? Travelers, particularly those on vacation trips, want memories they can look back on with a smile. When it comes to hotels and tourist destinations, guests expect staff members to be courteous, helpful and friendly. The level of customer service they receive will help determine whether they return for another visit or warn their friends to avoid your business.

However, shouldn’t The Experience of a Lifetime extend to the workplace? The average American spends 11,000 at work. Shouldn’t managers and employees be prepared to have The Experience of a Lifetime in their work? 

Offering outstanding customer service can be a challenge in today’s hospitality marketplace. High expectations create difficult guests, managers saying, “Do more with less!” and challenging co-workers. In The Experience of a Lifetime you will learn:
• The Basics of Outstanding Customer Service…What You Must Do!
• How to understand that everyone is a customer
• Why difficult customers and coworkers are H.U.R.T.
• How to deal with the stress of offering great service
• When you should let a customer “just vent”

“The Experience of a Lifetime,” can prove that offering great service isn’t impossible!